Our goal is to ship all orders for in-stock products within 2 days.. Orders are processed Monday through Friday with the exception of major U.S. holidays. 

Occasionally we are unable to fulfill your entire order due to low product availability. Our website will display a low inventory warning in your shopping cart. In the rare case that you did not receive a low inventory warning and any of your items are back-ordered, we will notify you by email of the anticipated delivery timeframe.

Returns for Refund

If you are not completely satisfied with your purchase, simply send it back to us within 30 days of the invoice date. Please contact us to receive a return authorization form, in order to mail your item(s) to our office. Some exclusions apply.*

Please ship your items in a well-padded box, and use a method of shipping that you can track as we cannot be responsible for items we do not receive.

Credits will be issued to the original form of payment within 3–5 business days of our receipt. Please be aware that we will not refund any shipping costs.

If you have questions regarding any of our return policies, please email us at shabbytochicjewelry@gmail.com

Items sent back to us without first requesting a return authorization will not be accepted.

*Special order, custom orders, and final sale items are not eligible for return or exchange.

We believe in the quality of the products we make, and the craftsmanship that goes into it. We also believe in products that last. We want you to continue to wear and enjoy your jewelry for generations. 

Our promise covers free repairs and servicing of any defect in our craftsmanship for life. And, if an item is damaged due to causes other than our craftsmanship, we’re able to repair it for a small fee.

Repair or Replace

Due to the nature of our products, we may no longer be able to procure the original components or parts needed to repair your item. If this is the case, we reserve the exclusive right to substitute, alter or exchange your piece to complete your repair to a reasonable standard of workmanship. Your submission of an item for repair to us, indicates your acceptance and agreement of this condition.

Our jewelry is handcrafted from the best materials we can find.

All of our jewelry is made with a genuine brass base, finished with a flash plating in variety of metal options and stone set with the highest quality crystals, cut crystal elements, and/or semi precious stones and cabochons.

All of our post earrings are made using a surgical stainless steel post, with either a brass or stainless steel earring back.