FAQ'S

Do you sell gift cards?

We sure do! You can purchase by clicking here: Gift Cards

Free Shipping Policy

All orders of $125.00 or more, (for delivery within the United States) will ship for free via USPS. Gift card purchases do not count toward product totals for free shipping.

Orders shipping to destinations outside of the United States (including Hawaii, Alaska, and all U.S. territories) are not eligible for free/flat rate shipping promotions.

Shipping Times

We ship all orders for in-stock products within 2 days. Orders are processed Monday through Friday with the exception of major U.S. holidays. 

If there are delays (weather or otherwise) we will email you with updates if we are unable to ship within the expected time frame.

Return Policy

If you are not completely satisfied with your purchase, simply send it back to us within 30 days. Items must be in new condition.

Please email us at shabbytochicjewelry@gmail.com to request a return authorization (RA) within 30 days of your purchase. Once you receive the return authorization email, please print the RA and include it with the item(s) you are returning.

Please ship your items in a well-padded box, and use a method of shipping that you can track as we cannot be responsible for items we do not receive.

Credits will be issued to the original form of payment within 3-5 days of receiving your returned item(s).

*Purchases of final sale items cannot be returned. Each piece will specify whether or not it is final sale on the website and your invoice.

*Custom order pieces (custom lengths, and birthstone pieces) are not eligible for return or exchange.

Exchange Policy

We do not offer an exchange policy due to the nature of some items being discontinued or selling out. We recommend you purchase the item you are wanting and return your unwanted item. For returns, please see return policy.

Afterpay

If you used Afterpay and have questions about a outstanding balance or refunds, please visit Afterpay Returns and Refunds

Our Promise

We believe in the quality of the products we create. We want you to continue to wear and enjoy your Shabby To Chic jewelry for generations. With proper wear and care our pieces can last a lifetime.

For specific do's and don's please see "How to care for my jewelry"

We promise free repairs and servicing of any defect in our craftsmanship for life. And, if an item is damaged due to causes other than our craftsmanship, we are able to repair it for a small fee.

Please see Repair Policy for details

How to care for my jewelry

With proper wear and care your jewelry can last a lifetime.

• Do not throw or drop jewelry onto hard surfaces. The crystals are glass, they will shatter.
• Avoid direct contact with sprays—hairspray, perfume, lotions, etc.
• Remove your jewelry while showering, swimming or exercising
• Do not place directly in water for an extended period of time
• Never use chemical cleaners or polishes, they will strip the pieces of their plated finishes.
• Clean and polish with a soft, dry cloth
• Store jewelry flat in its organza bag to prevent bending or scratched crystals

If your jewelry becomes visibly dirty:

• A simple cleaning technique is to gently brush your jewelry with a soft brush (try an old toothbrush!) and warm, soapy water. We suggest using a mild dish soap when cleaning.
• Make sure you dry your jewelry thoroughly, and do not leave it sitting in water, or sitting wet for more than a few minutes.
• Do not use an at-home jewelry bath/machine for cleaning jewelry.

What materials do you use?

The products used are resourced from various locations worldwide.

All of our jewelry is made with a brass base, finished with a plating in variety of metal options. High quality crystals, semi precious stones and cabochons. Our jewelry is handcrafted from the best materials we can find.

All of our earrings are made using a surgical stainless steel post.

Our metal finishes include:
• Bronze based Antique Gold-tone finish
• Mixed-alloy Antique Silver-tone finish
• Genuine Rose Gold flash plate finish
• Gun Metal finish, Matte Gold, and Matte Silver

Is your jewelry hypo-allergenic?

Everyone has a unique body chemistry, and some people may be allergic, or react to certain metals. Our pieces meet all modern standards for adult jewelry.

Repair Policy

1. Please email us at shabbytochicjewelry@gmail.com BEFORE shipping. Please send any details you can and include at least 2 pictures of the piece needing repairs.

.2. Ship your item to us in a well-padded box, using a service you can track. We’ll email you as soon as your repair is received.

3. If the needed supplies are in stock repairs take about 2 weeks. In the rare instance supplies need to be obtained to complete the repairs, it could take up to 6 weeks.

4. Once your item is finished, we’ll send you an email with tracking information when we ship it back to you.

Please note: We cannot be responsible for repairs that don’t reach us. So make sure it’s well packaged, and shipped with a tracking number!

Custom Orders